Training

Training

CUSTOMER SERVICE

Our Customer Service courses help organisations to create and define their desired service excellence experiences through building capabilities for innovation and productivity. Our range of customer service courses cover and cater to all levels. There are Service Excellence Framework WSQ courses which offer competency-based training with high funding support. The Non-WSQ courses offered by SNEF contributes to the wider perspectives of customer service standards and quality which can help cater a more rounded training for you.

SVCF WSQ COURSES
IMPORTANT NOTE

Transition of Service Excellence Compentecy Framework(SVCF ) WSQ to Skills Framework (SFw)


Transition Period: 18 months from 1 April 2019 to 30 September 2020


• Each SVCF skills Standard (SS) is mapped to a Technical Skills and Competencies (TSC) across IP (SFw) and Retail (SF), at the corresponding levels.

• Existing SVCF qualifications’ titles and module bundling will be retained except for the following:

Provide Go-the-Extra-Mile Service and Project a Positive and Professional Image will be under one TSC code which translate into 1 SOA.


• Trainees who have commenced studies of qualification programmes accredited to SS are to complete the programmes within the 18-month transition period. Trainees will be awarded qualifications based on existing SS codes.

• SNEF will offer SVCF WSQ modules (SS) till 31 December 2019.

• SNEF will offer SVCF WSQ modules under SFw from 1 January 2020.

• There should not be any WSQ courses based on SS from SVCF WSQ Framework from 1 October 2020.

For more information, visit SSG Website:
https://www.ssg.gov.sg/wsq/Industry-and-Occupational-Skills/Leadership-People-Management.html

Click onto course title for more information Course Dates/ Registration
Apply Service Excellence for Operations (Blended Learning) View
Coach Service Performance View
Contribute to Customer Service Over Various Platforms View
Engage in Service Innovation Initiatives View
Establish relationships for Customer Confidence View
Foster Service Innovation View
Implement Operations for Service Excellence View
Optimise Workforce for Service Excellence View
Project a Positive and Professional Image View
Provide Go-the-Extra-Mile Service View
Respond to Service Challenges View
Role Model the Service Vision View
Work in a Diverse Service Environment View
Certified Service Professional (classroom learning) Group Training Only
Certified Service Professional (flipped learning) Group Training Only
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