👍|🔖|✴️| L3 | Establish Relationships for Customer Confidence (SF) Mandarin
✦了解公司的产品或服务产品和客户档案
✦ 根据公司的指导方针建立客户关系以建立客户信任
✦ 根据公司的指导方针提供售后跟进服务
✦ 掌握服务机会和应对高难度服务挑战，增强客户的信心
🧰|🔖|✴️| L3 | Support Your Team Creatively (SF)
✦ Engage, support and lead your teams to ‘play to the same tune’ to achieve objectives and implement business plans.
SFEC-eligible
🧰|🔖|✴️| L3 | Powerup Your People Through Encouragement (SF)
✦ Know-how and the aptitude to conceptualize relevant and enduring initiatives to help bring your business towards continuous profitability by identifying & addressing skill development needs and motivating employee independence and development.
SFEC-eligible
🧰|🔖|✴️| L3 | Implement Innovative Change (SF)
✦ Identifying opportunities for innovation and the implementation of changes to work practices and continuous improvement systems and processes.
SFEC-eligible
🧰|🔖| L3 | Creative Leadership and Self Development Skills (SF)
✦ Model personal effectiveness and creative decision-making skills as a team leader. It covers effective communication, leadership in decision-making and developing and maintaining professional competence.
SFEC-eligible
🧰|🔖| L3 | Build Positive Team Relationships (SF)
✦ Engage collaborative relationships among your team members to achieve work successes in today’s workplace.
SFEC-eligible
🧰|🔖|✴️| L3 | Achieve Result Through Your Team (SF)
✦ Achieve business result by leading and managing the team effectively. This workshop will cover the framework for mapping business goals into clear team plans. It also covers key concepts and practical techniques of work allocation, performance management and risk management.
SFEC-eligible
🧰|🔖|✴️| L4 | The Facilitative Leader of Self-Managed Teams (SF)
✦ Enhance your effectiveness as a leader of self-managed teams. It will equip managers with the skills and knowledge to work effectively with their team leaders
SFEC-eligible
🧰|🔖|✴️| L4 | Manage Team Success (SF)
✦ Achieve success in developing an effective project management team. They will learn to leverage teams in developing business projects, be effective in monitoring implementation and rewarding success to sustain peak team performance.
SFEC-eligible
🧰|🔖|✴️| L4 | Leading Teams Toward Organisational Excellence (SF)
✦ Equips managers with management skills and behaviours that enable them to be effective and dynamic team leaders. They will learn how to inspire team commitment towards organisational values, strategies and drive peak performance.
SFEC-eligible
